Política de envío
DELIVERY AND RETURNS POLICY
We pride ourselves in being able to despatch your order within 48 hours of receipt, as we want you to enjoy the freshest coffee possible. We roast 6 days a week, Monday to Saturday and we dispatch from Monday to Friday.
Please note that all services are subject to courier circumstances. This is inevitably subject to occasional delays and errors on their part, though these are extremely rare. No courier is faultless, and there is no vendor anywhere that can guarantee certain next day delivery. We can however promise that all orders placed with priority shipping before the cut off will be shipped that day.
Please feel free to provide delivery notes for the postman or courier.
Untracked Small Parcel 2-4 Day Service (within the UK, prices include VAT):
Up to 1.0 kg = £2.40
Fully Tracked Parcel 2-3 Day Service (within the UK, prices include VAT):
0.01 kg to 2.0 kg = £4.00
2.1 kg to 4.0 kg = £4.50
Dispatched next working day.
With coffee orders it can mean a 48 hour delivery. This is because we roast to order and allows for one day to roast and pack and the next day for dispatch.
1 Day Roast/Pack + 1 Day Dispatch - Mon to Fri Tracked
0.01 kg to 0.9 kg = £3.99
1.0 kg to 2.0 kg = £4.80
2.1 kg to 4.0 kg = £5.50
4.1 kg to 12.0 kg = £6.00
12.1 to 20.0 kg = £6.99
Above 20.1 kg = £15.00
Damaged or Incorrect Orders
If your order is incorrect or damaged Tempo Coffee will offer a replacement or a refund. If this happens please contact us so we can resolve the issue as soon as possible. Please ensure you inspect any goods prior to signing for delivery. Any visible damage whatsoever should be noted and the delivery signed for as damaged. If inspection is not possible please ensure you sign for goods ‘unexamined’ allowing us to lodge claims with our delivery partners. We advise sending a photo of damaged goods. This will enable us to deal with your issue quickly. Damaged or defective goods should be reported to us with 24 hours of receiving the delivery.
Right To Cancel, and Returns
You have the right to cancel your order within 14 days from receipt of the goods under the Consumer Contracts Regulations 2013. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect condition, unused and complete in their unopened original packaging. Please allow 14 working days for this process. Delivery charges cannot be refunded. To return any items, please e-mail us at email@example.com or call us on 07710958118. Please use your order number as a reference. This can be found in both your email order confirmation and the packing sheet included with your goods. The items should then be returned by an agreed delivery method.
Please note that your right to return or cancel products does not apply to: goods that are liable to deteriorate or expire rapidly; OR which are made to your specification; OR products sealed for hygiene or health protection purposes (once these have been unsealed after you receive them); OR for services, once these have been completed, even if the cancellation period is still running. When we sell our coffee products, we promise that all of our coffee is roasted to order and is therefore fresh and never stored, and we customise your coffee according to your preferred brew method. As such, some of the products that you buy from us, by definition, may not allow you to exercise a right to cancel. This doesn’t affect your statutory rights if the products are faulty or not as described.
We will endeavour to deal with any refunds in a prompt manner. We will issue refunds to the debit/credit card used to place the order.
If you are local, you can collect from us in Leeds free of charge!
You are welcome to collect your coffee from our roastery. Just enter “COLLECT” in the discount code section of the checkout and we can keep your order at our roastery ready for you to pick up. Otherwise, contact us by email or phone and we will help.
We have lots of happy local customers who collect; it's a good way to save on postage costs and you get to see our team working hard roasting coffee beans!