Help Centre

• Local orders can be collected from our premises, or  delivered free within a 5 mile radius. 
• Orders outside of the 5 mile radius may take up to 3 business days to be delivered to you.
• We ship within 48 hours of receiving your order.
• Please be aware that our performance may be impaired by the ongoing Covid situation, as it continues to affect shipping schedules.

• We securely accept all major Credit and Debit Cards, including American Express (Amex), as well as PayPal.
  
• We also accept direct bank transfers.
• Cash on Delivery is available, always subject to appropriate Covid precautions.

We want you to be 100% satisfied with any product you order from us. Please contact support@tempocoffee.co.uk with any issues, as we are always happy to assist in anyway we can.

• We have a 14-day Return & Exchange Policy, from the date of receipt, for products other than Coffee and sugar, by reason of their perishable nature.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@tempocoffee.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions as to where to send returned goods.
• Please note that customers are responsible for shipping costs of returned items, and we strongly recommended you obtain proof of postage when returning goods to avoid "lost packages" situations.
• When your returned item has been received and inspected, we will notify you of the outcome by email.
• If the refund is approved, then it will be processed and a credit automatically applied to your credit card or other original payment method shortly after.

• Select your preferred Coffee
• Select the bag size: 250g or 1Kg
• Select whether you prefer whole beans or ground coffee
• Click on the Subscribe button
• Select the delivery frequency: weekly, monthly, etc...
• Proceed to Checkout, where you can use the discount code “FreeShipSubs” to enable free shipping
• Receive your Coffee and enjoy!

We will always contact you 48 hours prior to shipping your next order, just to make sure that you are happy to proceed. In any case, you remain in the driving seat, and can pause, vary or cancel your subscription at any time.